FAQs
Q: I accidentally ordered the wrong size, how can I correct my order?
A: If the order has not yet shipped, we will try our hardest to correct the order before it ships, please contact us at 1-800-831-4OSU (678) immediately! If the order has already been processed, return it upon receipt with a note indicating the correct size.
Q: Why is something on backorder if it was available on the website?
A: Our store inventory changes very rapidly, we may run out of an item before your order is processed. If an item goes on backorder, we will make sure there is an order placed with the vendor set to arrive soon. We also check all of our locations for backordered merchandise in order to complete your order as quickly as possible. We will never charge you additional shipping on backordered items.
Q: I received my order, but one of the items is damaged. What do I do?
A: If you believe an item is damaged, please save the original packaging and contact us immediately at 1-800-831-4OSU (678). We will correct any errors as soon as possible.
Q: I received my order, but I need to exchange it for a different size. How do I do that?
A: You may return it to our warehouse at:
Student Union Bookstore
104 Student Union
Please include a note describing the nature of your exchange and the sizes desired. We will process your exchange as soon as possible.
Q: I sent back my return, when can I expect to see the item I requested in exchange?
A: We try to work through all of our returns and exchanges as quickly as possible. Typically, your exchange should arrive in two to three weeks. Occasionally, the items requested in exchange are out of stock, we will contact you or wait until they arrive in the store before completing your exchange. If you have any questions, feel free to contact the Student Union Bookstore at 1-800-831-4OSU (678).
Q: I need to exchange my order, but I need the exchange right away.
A: To expedite your exchange, you can place a new order for the correct item. You can return your original order with a note describing the problem and requesting a refund for that item.Q: Can I charge my textbooks to my Bursar account?
A: Yes. The policy for charging is the same online as it is in the store. If you are a student enrolled in the current academic term, and you do not have a hold on your Bursar account, you may charge up to $1000/semester. Charges for the Fall term begin August 2. Charges for the Spring term begin December 12. If you meet the requirements for charging, the Bursar charge button will automatically be displayed on the checkout page.
http://union.okstate.edu/Bookstore/
