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Shipping Information

When you order from, your merchandise is being pulled directly from the University Store sales floor and packed for shipping just down the hall. You won't have to wait weeks to get your order because we make every effort to process and ship your order as quickly as possible. In most cases, orders are completed within two to three business days. If your order is going to be delayed you will be contacted directly by a University Store employee. 

The University Store offers a variety of ways for you to receive your merchandise including home delivery, in store pickup and campus delivery.


FedEx Home Delivery

If you choose to have your order shipped to you it will be delivered via FedEx. When your order is processed and ready to ship, you will receive a shipment confirmation email with the FedEx tracking number for your convenience. Please note, FedEx is not able to deliver to PO boxes. The University Store currently does not offer express or international shipping options. We apologize for any inconvenience.

Customers whose order includes $100 or more of OSU clothing and/or gift items will receive free ground shipping. For all other orders, shipping rates are as follows:

Order Total Shipping Charge
$0.00 - $50.00 $9.95
$50.01 - $75.00 $11.95
$75.01 - $100.00 $12.95
$100.01 - $150.00 $14.95
$150.01 - $500.00 $15.95
$500.00 - $1,200.00 $20.95
$1,200.01 + $28.95


Holiday Shipping Guidelines

In order to ensure orders are processed and shipped in time for the holidays, we will be adhering to the following FedEx shipping schedule. For FedEx Ground guaranteed delivery by Christmas, orders must be processed and shipped by 2 p.m. on Wednesday, December 15. Orders will continue to be processed and shipped after that deadline, they just are not guaranteed to arrive by Christmas. The University Store will be closed December 24 through January 2. Orders placed during that time will be processed as quickly as possible when we return to campus on January 3.


In-Store Pickup

The University Store is proud to offer free and convenient in store pickup. How it works:

  • Add the items you are wishing to purchase to your cart and proceed to checkout.
  • On the checkout page, you will first log in if you are a returning customer or create an account if you are a new customer. Then you will be asked to put in your billing and shipping information. At this point please use your own personal information. The next step will ask you if you want to have your order shipped to you via FedEx or choose from one of our pickup locations. If you choose pickup that will change your default shipping information.
  • Place your order and wait to receive an email stating, “Your ShopOKState order is ready to be picked up”. (This is a separate email from your order confirmation).
  • When your order is ready, please bring a photo ID to the University Store pickup window in 030 Student Union to pickup your order.
  • The University Store will hold your order for 90 days. Orders not picked up after that time will be reshelved.

Pickup is also available on the OSU Tulsa and OSU Center for Health Sciences campuses. Deliveries to Tulsa are generally made twice a week, with the exception of the first week of each semester when deliveries will be made daily. Customers may pick up their OSU Tulsa orders at the North Hall information desk or their OSU Center for Health Sciences orders at the CHS Bookstore. Please note, shipping delays to the OSU Tulsa and CHS campuses may be experienced between semesters when the BOB shuttle is not running. During those times, you will see a notification at checkout regarding adjusted shipping timelines.

        OSU Stillwater OSU Tulsa Center for Health Sciences
Location 030 Student Union North Hall Information Desk
700 N. Greenwood
Tulsa, OK 74106
OSU-CHS Bookstore
1111 W. 17th Street
Tulsa, OK 74107

8 a.m. to 5 p.m.

(If picking up outside of this timeframe but during normal store hours, please see the University Store main customer service desk for assistance.)

8 a.m. to 6 p.m.
8 a.m. to 5 .m.

Monday - Friday
8:30 a.m. to 4:30 p.m.

Phone 800-831-4678 918-594-8000 918-561-1170


Campus Delivery

Student Campus Delivery is available to students living in on-campus housing via University Mailing Services for a low, flat rate of $8. Student Campus Delivery is not available for those living in off-campus housing or in fraternities and sororities. Students living off campus should select FedEx to have their order shipped.

Departmental Campus Delivery is available at no charge to faculty and staff ordering with a department charge account who would like to have their order delivered on campus.